Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains what information Haltom Auto Care (“we,” “us”) collects through haltomautocare.com (the “Site”), including our quote form and AI chat assistant, how we use it, and the choices you have. See also our Terms of Service.

The short version: we collect only what you send us, we use it to answer you and do your repair, and we do not sell your personal information.

1. Information we collect

Information you give us.

Quote form: your name, phone number, optional email address, vehicle year/make/model, the service you need, and any details you type.
AI chat assistant: the messages you type and the assistant’s replies, plus any contact details or vehicle information you choose to share in the chat.
Calls, email and visits: whatever you tell us when you call, email or come to the shop, and the records we keep to service your vehicle (such as vehicle details, invoices and repair history).

Information collected automatically. Like most websites, our hosting provider and the third-party services on our pages may receive technical data such as your IP address, browser and device type, pages requested, and the date and time of your visit. We do not currently run advertising or analytics tracking on the Site.

Please do not enter payment card numbers, Social Security numbers, driver’s license numbers, passwords or health information in the quote form or chat. We do not need them there.

2. How we use information

To respond to your quote requests and questions and to contact you about your vehicle.
To schedule, perform, invoice and warrant repairs.
To operate, secure and improve the Site and the chat assistant, and to prevent spam and abuse.
To comply with the law and protect our rights.

We contact you by phone, text or email only about your inquiry or your vehicle. We do not send marketing messages unless you ask us to.

3. AI chat assistant

Chat messages are processed by an AI service operated by a third-party provider acting on our behalf, so that it can generate answers. We may keep chat transcripts to respond to you, review answer quality, fix problems and improve the assistant. Responses are automated and may be inaccurate — see our Terms of Service. Chat content is not used to make decisions about you that have legal or similarly significant effects.

4. Who we share information with

We do not sell your personal information, and we do not share it for third-party advertising. We share it only with:

Service providers that help us run the Site: our web host and form processor (Netlify, which stores quote-form submissions), the provider of the AI chat assistant, and our email provider (Microsoft Outlook).
Financing providers (Acima and Snap Finance) — only if you choose to click through and apply. Their handling of your data is governed by their own privacy policies; we do not receive your application details unless you tell us.
Google, when you load the embedded map or fonts; Google may receive your IP address and device data under its own privacy policy.
Authorities or advisers where required by law, to protect our rights, or in connection with a sale of the business.

5. Cookies

The Site itself does not set advertising or tracking cookies. Embedded third-party content (such as Google Maps) may set its own cookies or similar technologies; you can control these through your browser settings.

6. How long we keep information

We keep quote requests, chat transcripts and repair records only as long as needed for the purposes above, to meet legal, tax or warranty needs, and to resolve disputes, and then delete or de-identify them.

7. Security

The Site uses HTTPS, and we limit access to the information you send us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can ask us to tell you what personal information we hold about you, correct it, or delete it, and you can ask us to stop contacting you. Depending on where you live, including under the Texas Data Privacy and Security Act, you may have additional rights. Email or call us using the details below and we will respond within a reasonable time (and within 45 days where the law sets that deadline). We may need to verify your identity first, and we may keep records we are legally required to keep.

9. Children

The Site is intended for adults who own or maintain vehicles. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.

10. Third-party sites

Links to other sites (including Acima, Snap Finance and Google) lead to services we do not control. Please read their privacy policies.

11. Changes to this policy

We may update this policy, for example if we add analytics or advertising to the Site. The “Last updated” date shows the latest version.

12. Contact us

Questions or requests about your information?

Haltom Auto Care
2906 Denton Hwy, Haltom City, TX 76117
Phone: (817) 834-7810
Email: haltomautocare@outlook.com